Golden Oak Rewards FAQ

How Do I Sign Up?

It’s free to sign up in-store or online. Visit a store and see a cashier for assistance, or visit goldenoakhardware.com/rewards and provide your name, phone number & email address. After signing up, check your email or texts for a link to activate your account. Once you verify your account, you can log into your online dashboard.

Please note: Landline telephone numbers can be used, but will not receive text messages.

Who Can Join?

All customers are encouraged to join. The only requirement is that you are 18 years old or older and have a valid email address. Individuals only.

What can I expect from my Rewards Account?

With your dashboard, you can:

• See your current points total and how close you are to your next coupon.
• Track coupons—every time you earn a new coupon, it will appear on your dashboard. No more lost coupons—just print your coupon or have it scanned from your phone. Never miss out again.
• Forget worrying about getting your rewards points — they are automatically applied to your account.
• Keep an accurate account of your past purchases and access online and in-store purchase information, including receipts.
• Have a copy of your receipt emailed or texted to you.

How Do I Earn Points?

Earn 1 Point for Every Dollar Spent. Nothing could be easier: simply shop at Golden Oak Hardware and earn one point for every dollar you spend on a purchase, before tax. When you’ve reached 200 points, you will automatically receive a $5 coupon toward your purchase. We will also send you an email or text when you earn a coupon, depending upon how you chose to receive messaging. A maximum of 2,000 points can be earned in a single transaction. When a single transaction's point accrual exceeds 2,000, the additional points will be banked toward your next points-based coupon.

Point accrual & coupon value:

• 200 points = $5 coupon
• 400 points = $10 coupon
• 600 points = $15 coupon
• 800 points = $20 coupon
• 1,000 points = $25 coupon
• 1,200 points = $30 coupon
• 1,400 points = $35 coupon
• 1,600 points = $40 coupon
• 1,800 points = $45 coupon
• 2,000 points = $50 coupon

What Purchases are eligible for Points?

You will earn Rewards points with every online or in-store purchase. Points accrue based on a purchase's pre-tax subtotal. Points are not earned on services such as workshop services, delivery, or rental.

How Do I redeem Rewards Coupons?

Redeem coupons in-store or online.

IN-STORE:

• Print your coupon and redeem it in-store
• Show a cashier your coupon on your mobile phone by going online or using the My Hardware Rewards app

ONLINE:

• Enter coupon code during checkout

When Do My Rewards Points & coupons expire?

Your points do not have an expiration date, but coupons do expire depending on the type of coupon:

• $5 signup coupon expires 90 days from date issued
• Point-accrual coupons expire 30 days after issue
• Birthday coupon expires at the end of your birthday month

Expiration dates are shown for each coupon on your dashboard.

What happens if I return an item?

We hope you’ll be satisfied with every purchase you make at Golden Oak Hardware. As always, there are no returns on weather-related and clearance items, but should you need to return an item occasionally, we will not remove your points.

How do I get a Birthday Month Coupon?

If you haven’t updated your profile with your information, it’s not too late to get your yearly coupon — open your Rewards profile, go to Rewards Information, and add your birthday month. On the first day of your birthday month, you’ll get a one-time coupon for 10% off a single purchase during that month.

How will you use the information I provide?

The personal information collected from you is subject to our Privacy Policy.